Seeing ads, yet my Gold subscription was charged 3 weeks ago

[Chuck78]

Is anyone else having this problem? I just opened my app this morning, luckily I wasn't really needing to use it on any outdoor adventures, and I see ads across the top yet I have been a gold subscription member since the new Locus Map for version came out and replaced Locus Map Pro.

My subscription fee was charged on June 4th, I checked my bank account even to verify. Google Play Store also shows this is verified subscription paid.

I just updated the app, same thing still, ad banner.

[freischneider]

Are you logged into the Locus Store with the account wodu booked Gold. ?. Maybe log out and log in again.

[Menion]

Yes, verify your login please in the app main menu.

I may confirm that account chuck.lam***@gmail.com has a valid Gold active till 4. 6. 2026!

[Chuck78]

That fixed it, I had to log out of the store through the app Maps section, and log back in, and the ad banner disappeared. I have never had this problem and I have been using this app for a very long time probably 10 years or perhaps a few more than that.
Thank you for the assistance. I will be using it heavily the next 3 days.