No Icons showed for Points in Web App Map

Started by marujave, July 05, 2022, 11:29:21

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Hi all

I use the web planner since some months and it works really fine.

But since some days, there are no Icons showed, resp the same symbol (somehow a "cracked" icon) for all types of POIs that are synced from the Android App.

You can find an exaple in the attached png file.

Is this a known problem?
What can I do to fix this?


Hi marujave,
thank you very much for reporting this. Unfortunatelly, I am not able to reproduce this problem with my data. It would help me a lot if you could check for me URL of the icon that is not shown in the we planner. I am attaching screenshot how to do it. First of all active Developer Console in your browser (Chrome or Firefox) and then proceed by the steps marked in the screenshot.

1) active "element picker" tool
2) select one of the icon that is not displayed
3) check the highlighed code for image URL

Send me the screenshot or copy the image URL. Thanks a lot!

Kind regards,


Hi Ondrej

Thanks for your answer.

I've now realized, that the problem currently only exists on my company PC, -> could also be related to a firewall that blocks content...
but the strange thing for me was, that tracks are displayed correctly but no icons for POIs. With the element picker, I've now seen, that these "objects" come from different locations.

On my private PC it currently works fine.

So if you have an idea if it could be something else than a firewall issue (or content blocking) it would be fine but don't spend a lot of time for this.

Here some URLs of POIs that aren't displayed:

<img _ngcontent-xtw-c75="" alt="Icon" src="">

<img _ngcontent-xtw-c75="" alt="Icon" src="">

<img _ngcontent-xtw-c75="" alt="Icon" src="">