Author Topic: "Gold" subscription gone after new login  (Read 308 times)

Offline Ulrich

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"Gold" subscription gone after new login
« on: October 26, 2021, 20:22:58 »
When I tried to use the synchronization between app and PC browser, I needed to log-off and login in the Android app.
Now app and browser show me, there is no subscription any more.
Synchronization is refused with "SUBSCRIPTION_REQUIRED".
On the other hand the app still doesn't show advertisments.
When try (just for testing, don't need it double) to subscribe for "Gold" again via app, I get an error message from "Server DF-DFERH-01". Unknown problem cade 2, msg: dz, code: 11367

How can I get back my "gold" subscription?
 

Offline voldapet

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Re: "Gold" subscription gone after new login
« Reply #1 on: October 27, 2021, 09:18:13 »
Hi,
I think that you use an incorrect account in the Locus. Please open Menu > Store > right account panel > change account and login with a different account. I'll send you a personal message with more info.
Thanks, Petr
 

Offline Ulrich

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Re: "Gold" subscription gone after new login
« Reply #2 on: October 27, 2021, 19:05:51 »
Yes, the solution was simple:
Obviously I accidently logged in via Google (what I usually avoid), before I upgraded to "gold" - and forgot about it.  ???
Having 2 accounts and remebering only one of it was the death of access.
Now, with the right account, everything is fine - who would have thought it!  ;)
 

Offline voldapet

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Re: "Gold" subscription gone after new login
« Reply #3 on: October 27, 2021, 22:14:52 »
Great, I'm glad to hear it.