Cloud sync seldomly works

[MaciejMatuszak]

Hi,
The Cloud Sync worked for me only at the very beggining. After that there is always "Unexpected error"
The latest is:

Code Select Expand

Unexpected error occurred
Incident is logged and should be
fixed ASAP
Incident:
a7b1b4f9-ef47-4db9-a7fc-2245f
dOcc5e5
zzh,code: 14199

It happen many times over let say last half a year. Every time the incident is logged. Since it is not fixed I assume the Locus team has no time to deal with it.
Is there way to have access to sync logs to give indication where to start the troubleshooting?

[janaton]

Hi Maciej,
thank you very much for your question. I am sorry to hear that you have problems with sync. You should definitely contact us earlier - we are not investigating every issue that happens automatically. I agree, that message you see should be improved.

Anyway, I have checked our logs and I see what is the problem. I will need your data, so please, create private ticket in our help desk (https://help.locusmap.eu/ticket/add) so we can solve it privately .

Kind regards, Ondrej