Cloud sync seldomly works

Started by MaciejMatuszak, April 20, 2023, 04:36:13

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The Cloud Sync worked for me only at the very beggining. After that there is always "Unexpected error"
The latest is:
Unexpected error occurred
Incident is logged and should be
fixed ASAP
zzh,code: 14199

It happen many times over let say last half a year. Every time the incident is logged. Since it is not fixed I assume the Locus team has no time to deal with it.
Is there way to have access to sync logs to give indication where to start the troubleshooting?


Hi Maciej,
thank you very much for your question. I am sorry to hear that you have problems with sync. You should definitely contact us earlier - we are not investigating every issue that happens automatically. I agree, that message you see should be improved.

Anyway, I have checked our logs and I see what is the problem. I will need your data, so please, create private ticket in our help desk ( so we can solve it privately :).

Kind regards, Ondrej