Author Topic: Locus Store doesn't show already purchased maps!  (Read 1311 times)

Offline Trullo Fetzer

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Locus Store doesn't show already purchased maps!
« on: October 04, 2014, 10:40:09 »
Hello.
The new version of Locus Pro 3.3.0 doesn't show my already purchased maps in the store anymore (all of Europe and Russia). So what about the guarantee of 1 year downloads? Any suggestions, what to do now? Thanks in advance.
 

Offline szebenyib

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Re: Locus Store doesn't show already purchased maps!
« Reply #1 on: October 04, 2014, 11:01:51 »
Hi!
It must be a small error and it will be corrected soon as I know menion.
Can you restore the old version from a backup temporarily?
 

Online menion

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Re: Locus Store doesn't show already purchased maps!
« Reply #2 on: October 04, 2014, 11:09:37 »
Hello,

this may happen only in a case, you changed email address used by Locus. Did`t you do any changes like reinstall of Locus and change of email address etc? Also you should receive emai from our server after some purchases. There is email address used for purchase which has to be same as is visible in store in side panel. So please check it.
Ideas, wishes, problems
Advanced topics, public discussion, sharing of knowledges, testing beta versions: you're here!
 

Offline Trullo Fetzer

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Re: Locus Store doesn't show already purchased maps!
« Reply #3 on: October 04, 2014, 14:22:13 »
Hello and thank you for your reply.
No, I didn't change my email and I got confirmation about my locoins. The remaining locoins are shown, but not my previous purchases. The only thing I did was installing the new version via play store. I'll retry with a backup of the previous version and report back.
Okay, it doesn't work with the old version too. I recently switched my phone and also got a new SIM card (sorry, forgot to mention that before). Could that be the reason?
« Last Edit: October 04, 2014, 14:42:15 by Trullo Fetzer »
 

Offline gynta

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Re: Locus Store doesn't show already purchased maps!
« Reply #4 on: October 04, 2014, 21:59:35 »
...switched my phone and also got a new SIM card...Could that be the reason?
nope, only validate account from google (androidpit,...) is important...

@menion (sorry for hijacking this thread)
yesterday I abort a map download from store.
The "history" show me this map as "paid".
coins are gone? (no problem with coins! - I only want to know)

Offline Masterijn

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Locus Store doesn't show already purchased maps!
« Reply #5 on: October 05, 2014, 11:10:21 »
Yesterday I updated my Netherlands map, I had to use my free gift thing again. I think it was less than a year I did "the purchase". Since how long are coins supported in Locus?
 

Offline Trullo Fetzer

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Re: Locus Store doesn't show already purchased maps!
« Reply #6 on: October 06, 2014, 21:01:28 »
Hello.
I just re-checked and the store shoes the maps again! I don't know what happened, but it works again. Thanks anyway.
 

Offline voldapet

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Re: Locus Store doesn't show already purchased maps!
« Reply #7 on: October 07, 2014, 07:30:02 »
@Trullo Fetzer
Sorry for troubles - there was really bug in Locus store that does not allow to download your older versions of vector maps. Bug was fixed yesterday morning.

@Masterijn
I'm sorry for troubles but this is system how Locus vector maps works in Locus store. You can download purchased maps in specified VERSION for one year for free. If you decide to update on the latest version then it's new purchase for some amount of LoCoins - in your case was decreased number of gifts.
 

Offline Masterijn

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Re: Locus Store doesn't show already purchased maps!
« Reply #8 on: October 07, 2014, 14:57:15 »
I don't mind paying for this service, soo no props...