Locus Map - forum

Support => Troubles & Questions => Topic started by: ThomasD. on June 07, 2023, 06:57:12

Title: Problem with synch (gold)
Post by: ThomasD. on June 07, 2023, 06:57:12
How to fix this error please? I get same error on my 2 devices.

Screenshot_2023-06-06-23-03-20-778_menion.android.locus.jpg
Title: Re: Problem with synch (gold)
Post by: Menion on June 07, 2023, 08:22:18
Hello Thomas,
sorry to see this. You may create an error log, but I'm worried it won't by clear by this failure. So I have to ask if you will be willing to share a full backup of Locus Map (made by app settings > Backup & filesystem > Backup manager > manual backup) with me. So I should be able to simulate this issue on my own device.

I guarantee that data remains save and private and will be deleted once the issue is fixed. You may share it over any cloud service here on the forum over PM or over locus.map@asamm.com support email. Thanks a lot!
Title: Re: Problem with synch (gold)
Post by: Menion on June 08, 2023, 14:24:26
Hello Thomas,
thanks for the shared backup. For unknown reasons, in the database exists two points that do not belong to any group. How this may happen > I have no idea. Anyway, it was solvable so it is improved in the new Beta version (http://bit.ly/lmVersionsTest). If you have a moment, give it please a try, thanks.
Title: Re: Problem with synch (gold)
Post by: ThomasD. on June 08, 2023, 17:12:22
Menion,
works - thanks!
Title: Re: Problem with synch (gold)
Post by: Menion on June 09, 2023, 08:29:31
Perfect!! Thanks for the help!