Locus Map - forum

Support => Troubles & Questions => Topic started by: barbudor on April 20, 2013, 10:48:05

Title: Locus pro crashes at startup on Galaxy ACE
Post by: barbudor on April 20, 2013, 10:48:05
Hello

I know someone who installes Locus on its Galaxy Ace.
the free version was ok, but since he purchased the pro version he is facing this issue.
Every time he starts Locus Pro, it abruptly close with a message that in english would be :
Quote
"Locus Pro application suddenly closed (processus menion.android.locus.pro) Please retry"
Then he has to go to application parameters and move the app to SD, then relaunch and it works.

Apparently he has to do this every time, just like if Locus Pro was moving back itself to internal memory.

I am still trying to qualify with him the exact sequence of operations, but anyone has an idea in the meantime that would be appreciated.

He is suspecting an installation process but we are unsure what happens if we uninstall a purchased application. Can we reinstall it after on the same unit without having to pay again ?

TIA
Title: Re: Locus pro crashes at startup on Galaxy ACE
Post by: tommi on April 20, 2013, 20:39:49
Bought in Google Playstore? Definitely possible to reinstall when using the account where it was purchased.
Other store? Should be possible but I have no experience.
Title: Re: Locus pro crashes at startup on Galaxy ACE
Post by: menion on April 22, 2013, 06:19:12
if you purchased Locus on Google Play or AndroidPIT, then no worry, you (or he) may reinstall as you wants.

To problem - there is a need for log with error to find a problem. For this is best use CatLog program - description is here, simple log is enough http://docs.locusmap.eu/doku.php/manual ... simple_log (http://docs.locusmap.eu/doku.php/manual:how_to:error_reporting#simple_log)

thanks and sorry for a troubles. I'm sure we'll solve it