Locus Map - forum

Support => Troubles & Questions => Topic started by: edo123 on November 30, 2025, 18:39:04

Title: Cloud Sync deletes local tracks
Post by: edo123 on November 30, 2025, 18:39:04
Hi,
when I synchronize with the cloud (which has no tracks) this delete all local tracks. Is there a way to force upload?
Thank you
Title: Re: Cloud Sync deletes local tracks
Post by: Menion on December 01, 2025, 08:30:14
Hello,
how this may happen? Isn't possible, you deleted these tracks some time ago, then synchronised this action to the server and then restored some older backup with these tracks? How many tracks do we talk about?
Title: Re: Cloud Sync deletes local tracks
Post by: edo123 on December 01, 2025, 20:58:59
Hi Menion,
it happens.
1 - 1011 tracks in my library
2 - Manual Sync - Start
3 - sync running...
4 - Successful (!!!) sync
5 - All tracks removed !!

Moreover, nothing uploaded on the cloud.
Title: Re: Cloud Sync deletes local tracks
Post by: Menion on December 02, 2025, 13:59:03
Hello,
we have analysed our server and found a sync event from you on 2025-11-28,  19:54. In this time, from your device request was made to delete 1000+ tracks and some other minor changes. Do you have an idea what happened on your device at this moment?

If you are able to restore the ideal state on your mobile device, we may manually completely remove content on the server for your account edo...124@gmail.com. Next sync will then push everything from your device to the cloud. Anyway, it will be useful to find out why this happened. Thanks.
Title: Re: Cloud Sync deletes local tracks
Post by: edo123 on December 02, 2025, 20:30:57
Hi Menion,
probably the problem arised from coexistence between Locus Map 3 Classic and Locus 4 that share the same folder. I accidentally opened a gpx file for import (Locus Map 3 was the predefined app). Now Locus Map 3 is uninstalled. My folder appears as in annexed screenshot. The file tracks.db probably contains my tracks. But what are the other files such as myLibrary.db, etc? Do you see something wrong? Also, when I restore from backup (made some minutes before) I have the message shown.