Print Page - Subscription gone and login not working

Title: Subscription gone and login not working
Post by: martin.fd on March 22, 2024, 09:41:39

Yesterday Locus was updated to Ver. 4.22.1 on my Pixle 8 Pro and now my Gold subsription is gone and I cannot login to my account.
This is extremely annoying!

Title: Re: Subscription gone and login not working
Post by: martin.fd on March 22, 2024, 10:10:07

o.k., working again. Seems I had now internet connection ... but why i was logged out with the update?

Title: Re: Subscription gone and login not working
Post by: freischneider on March 22, 2024, 10:13:33

Everything is OK for me. Have you tried logging in to the Locus Store? With the same account where you bought gold. How exactly do you proceed? Do error messages appear?

Title: Re: Subscription gone and login not working
Post by: martin.fd on March 22, 2024, 10:21:35

Thanks @freischneider - as i said above, it is working again ...

Title: Re: Subscription gone and login not working
Post by: Menion on March 22, 2024, 15:49:25

Hi Martin,
sorry for this. There was a minor issue in loading user profile stored in the app on some devices for users with active subscription. Re-loading of profile solved this issue, but I'm rather releasing new version with problem fixed.

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Support => Troubles & Questions => Topic started by: martin.fd on March 22, 2024, 09:41:39