Locus Map - forum

Support => Troubles & Questions => Topic started by: lastlich on May 22, 2013, 19:57:30

Title: Google play crashes on payment processing
Post by: lastlich on May 22, 2013, 19:57:30
Good evening,

I just tried to buy vector maps credit and just after payment Google play crashed (Aplikace Google Play přestala pracovat)
however the transaction was done (i have received a confirmation email) and i can provide the payment ID.

Thank you for your time

//edit: just to clarify I tryied it twice and both times with the same results
Title: Re: Google play crashes on payment processing
Post by: berkley on May 23, 2013, 07:39:47
So you got your notification email for purchasing credits on vector maps.
Did you receive any credits for vector maps?
Title: Re: Google play crashes on payment processing
Post by: lastlich on May 23, 2013, 08:52:50
Unfortunately no :-(
Title: Re: Google play crashes on payment processing
Post by: gynta on May 23, 2013, 11:35:31
Please contact Menion -> support.locus@asamm.com
Tell him this problem and don't forget to write your google-play account email address.
I think he has a satisfactory solution for this situation.  ;)
Title: Re: Google play crashes on payment processing
Post by: lastlich on May 23, 2013, 12:05:36
Email sent, fingers crossed now I'll just have to wait. Thank you for your help :-)
Title: Re: Google play crashes on payment processing
Post by: Menion on May 23, 2013, 19:34:31
thanks guys. Support over email in these (payments) cases is best. Hanka will take care of it.

Anyway if you saw "Aplikace Google Play přestala pracovat" then it's a problem, not in Locus. Anyway don't worry. We are always able to return money if there is any problem on our or opposite side ...